This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
Our Commitment To Your Privacy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Credit/Debit Card Information
How That Information Is Used:
The information we collect is used to fill orders, to contact buyers if they have questions, or to send email with special offers.
Our Commitment To The Security of Your Data:
Your information will only be used to fulfill your own requests, and it will not be shared or mishandled
14332 Thunderbird Cir.
Huntington Beach, CA 92647
FREQUENTLY ASKED QUESTIONS
Do you drop ship?
Drop shipment is available, you can provide a different deliver to address from the billing address in your order.
TERMS OF SERVICE:
Automotive parts have been very high in demand for the last couple of years, and we receive a lot of calls and emails. Our customers will frequently have many details they want to cover about their project, and because of variations from stock with swaps and upgrades, we go through all the relevant info to ensure our product is a compatible tailored fit for the vehicle. We will often be on the phone with another customer, or working on something when you call. Please leave a message, phone or email, and we will get back to you shortly in the order we received your message, usually within a business day or two.
You will receive an email with your receipt when you place your order, and an email with the tracking when it ships. There will be an estimated time range for the order, posted here as "Lead Time", it is an estimate that can vary depending on how busy we are, and the complexity of your order. We won't have exact shipping dates until we get closer to your order being completed, we will have general answers as we move through the list of orders that are in front of you. Feel free to reach out to follow up, but your order should just be finishing up around the time posted on the site for lead times. Questions regarding order status will typically be taken care of by email within a day or two. The above will be considered adequate communication about your order.
Our intent is to produce good products in a reasonable time, we put a lot of resources into planning to have parts available, but we cover many applications and there is endless variation because of the performance swaps that people do to their vehicles. We generally have thousands of parts and pieces on the shelf, but do have to assemble orders when we get them. We are a manufacturer so there are parts that we design/engineer, machine, modify, weld, cut, grind, paint, plate, powder coat, source, rebuild, assemble, and disassemble, all of which takes time. There are usually a number of orders in front of yours, so your order will take some time to put together. Most manufacturers will communicate availability in "in stock, 30 day, 60 day, and 90 day" lead times. We have over 15,000 items listed, so item pages will refer back here, to the lead times listed below.
Current lead times:
-most power steering hose kits and fittings are about a week to ship
-non-power steering hose and fittings may be in stock, have a week lead time, or even a 90 day lead time. Inquire and we can check availability.
-brake accumulators for electric-hydraulic brake systems are made in batches and will sell out fast, so they will either be in stock or have an indefinite lead time
-most vacuum brake systems are 16 to 30 days to ship
-many Hydro-Max Brake Boosters, motors and small piece are in stock, or will ship out quickly, between 1 to 30 days to ship, some Hydro-Max Master cylinders (like 1-3/4 inch bore units) have a longer lead time right now, about 30 days ship
-most common Hydro-Boost assemblies are at a little over 90 days to ship
-Air-Hydraulic brake systems and less common Hydro-Boost applications are at about 90 days to ship
-new applications that require us to make or even design new parts as well as special finishes like chrome or powder coat are at about 90 days to build.
-most Wilwood calipers, rotors, pads, and kits will be about 1-2 weeks to ship
We aim for quality, and use the best methods, not the quickest-but-cheapest ones, please make you plans accordingly.
When your order is together we will generally ship by UPS or USPS. Orders may ship in one or multiple packages based on shipping price/speed, how they fit in packaging, and when parts of the order are ready. Let us know if either the Post Office or UPS is not good for you, or if you have any other particular instructions for shipping, and we can try to accommodate.
The standard shipping price calculated is for delivery within the US, use the dropdown menu to select your country or region if you are outside the US and it will add the additional cost on. It will appear as two shipping costs, but the total of the two will be the correct amount needed to delivery it to you. Not all of the Wilwood products and small fittings have the option in the dropdown menu for international shipping, if you are interested in purchasing one of these items call or email so we can weigh and price it for you.
Most online and phone orders will be billed cash in advance.
Most of the products we sell are newly made, and go through a checklist to verify that things are correct to what the customer specifies when they order. There is a medium skill level involved in installing some of the parts, so we provide as much instruction and troubleshooting tips as we can, check the instructions that came with your product first as issues you may be having are likely already covered there.
If you still have problems, call and we will likely have advice to easily resolve the problem. Fitment and technical issues will be resolved with troubleshooting over the phone, before any return shipments occur. If we discover there is a fitment issue or the rare leak on a new unit, the items authorized can be shipped to 14332 Thunderbird Cir.
Huntington Beach, CA 92647 for correction within 1 year. Call or email before shipping. If the problem cannot be remedied, and there are issues with satisfaction with the product a refund can be sought, but you will not keep both the money and the product - pick one.
Our products are considered to have a medium level of complexity in installing and may require tools or other parts (like re-flared brake lines, drilling holes, cutting and assembling hoses, bleeding hydraulic systems, enlarging holes) to make them fit your vehicle, which you accept when placing an order with us. We cannot be responsible if the installer installs the product contrary to our advice, or if the the buyer purchases incomplete kits or otherwise tries to match our components with products that weren't purchased from us. We are not responsible for the capabilities of the installer, or if a customer just changes their mind, so if you seek to cancel or return the product but there were no errors in the product, a 5% non-refundable deposit will apply. Items must be returned in new/ unused condition. Once the item has been received the inspection process may take 7-10 business days before a refund can be submitted. We reserve the right to deny any return. All returns must be sent prepaid, no COD shipments will be accepted.
Any part which in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions and/ or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration, we reserve the right to charge a restocking or disposition fee or to refuse the return of any exceptions.
Cancelations, Chargebacks, Collections, Refusals:
There will be a 5% non-refundable deposit for cancellations, and a 10% non-refundable deposit for chargebacks to cover the fees and expenses associated with the initiation of the order. Orders refused at the delivery point will be charged a 15% restock fee.
You will not keep both the product and the money, if you chargeback, while having received the product, you authorize us to bill you again plus 10% of the order to cover fees, and understand we will pursue any and all legal remedies including collections and/or criminal or civil charges to ensure we are compensated for our work. You also consent to receiving our communications with regards to collecting on a bill through any and all means of communication now in existence or hereafter created.
Customs, Duties, Taxes:
Any customs, duties or taxes will be the responsibility of the purchaser.
Sweeting Performance shall not be liable for pertaining to this sale in excess of the purchase price of the product sold.
We will be closed on the dates below. You can confidently place your orders through the website and they will be processed normally. You can leave a phone message or email, and we will respond when we return.
April 10th through April 14th
July 3rd through July 6th
November 22nd through November 24th
December 25th through Jan 1st
Sweeting Performance will not share your personal information that has been collected by Yahoo stores with any 3rd party, unless required to do so to fulfill a court, IRS, or government request.